Returns & Exchanges
At City Winery, we strive to ensure every bottle and gourmet pairing meets our high standards of excellence. If your selection is damaged or defective, we offer a 30-day return policy to ensure your complete satisfaction.
Contact Support
Email our cellar team within 30 days of receipt with your order number and a brief description of the issue.
Provide Verification
Attach a photo of the damaged bottle, cork, or packaging as required by shipping regulations for wine-related claims.
Secure Packaging
If a return is requested, place the item back in its original protective shipping container to prevent further breakage during transit.
Receive Refund or Credit
Once we verify the defect, we will issue a full refund to your original payment method or provide a replacement shipment at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing